My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks! Build a Resume Now. Maintain a high-volume workload within a fast paced environment. Assisted an average of clients in any given week and consistently met performance benchmarks in all areas speed, accuracy and volume.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Analyzed reports on improvements to bring effectiveness to the department Educated clients on the program as well as navigation of the website. Negotiated with suppliers to expedite product shipment and backorders. Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
Researched more complex issues regarding delivery follow-up, order tracking, Processed credit card payments for orders and managed accounts receivables. Assisted customers in navigating the companies website, and placing orders online and trouble shooting any technical issues.
Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports. Improved call management database efficiency by changing and updating contact information. Trained new employees to incorporate an efficient screening process.
Received several perfect customer feedback ratings. Worked closely with our national warehouses operations managers correcting mistakes, tracking shipments, freight quotes, handling damage claims, stock levels Coordinate and oversee expedite short work notices Responsible for 2 out of the top 5 grossing national accounts Administered logging procedures which included faxes, emails and web orders Carried out requests and delegated work to customer services agents.
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